Refund & Returns Policy

Last updated: August 17, 2026

We want you to be happy with your order. If you are not, here is exactly how we put it right.

1. Returns window

You may request a return or exchange within 30 days of delivery. Requests made after 30 days cannot be accepted.

2. Condition of returned items

Items must be unworn, unwashed, free of odours (including smoke and perfume), and returned with any tags attached in their original packaging.

3. If the fault is ours

If your item arrives damaged, misprinted, defective, or is simply not what you ordered, we cover everything. Email pigskinstudio.com@gmail.com within 30 days with your order number and a clear photograph of the problem. Once confirmed we will send a free replacement or issue a full refund — your choice. In most cases you will not need to post the item back.

4. If you changed your mind or ordered the wrong size

We are happy to accept the return, but the customer is responsible for return postage. The original shipping charge is non-refundable. We strongly recommend a tracked service, as we cannot refund a parcel that never reaches us.

5. Exchanges

The fastest way to exchange a size is to request a refund on the original item and place a fresh order for the size you need, so your replacement enters production immediately.

6. Non-returnable items

Personalised or custom-made items produced to your specification, unless faulty
Items returned outside the 30-day window
Items that have been worn, washed, altered or damaged after delivery
Gift cards

7. How to start a return

Email pigskinstudio.com@gmail.com with your order number, the item, the reason, and a photo if faulty.
We reply within one business day with a decision and, where relevant, the return address.
Post the item back using a tracked service and send us the tracking number.

Please do not send anything back before contacting us — unannounced returns cannot be processed reliably.

8. Refunds

Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the return, or of approving a faulty-item claim. Your bank may take a few extra days to show the credit.

9. Late or missing refunds

If your refund has not appeared after 10 business days, check with your bank or card issuer first, then contact us and we will provide the transaction reference.

10. Cancellations

Orders can be cancelled free of charge within 12 hours of purchase, provided printing has not begun.

11. Statutory rights

Nothing in this policy limits any rights you have under applicable consumer protection law.

12. Contact

Pigskin Studio
Operated by: pigskinstudio
Email: pigskinstudio.com@gmail.com
Phone: +84 903 210 528
Support hours: Monday to Friday, 9:00 AM – 5:00 PM